Welcome
traincasa is a seminar fitness subscription platform that offers video guides for effective home fitness.
Agree that you have read our Terms of Services, Privacy Policy and Cookie Policy by pressing continue.
Customer Support
FAQ'S
1.1. Why has my credit card been charged?
If you recently ordered a product or signed up to any of our
services on a
3-days trial basis for
€9.95 by registering to
our website and/or
marketing offer, please check your bank statement for more
information about this
transaction - all transactions are processed with 3D Secure
technology.
3.2. I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make
refunds for incomplete
monthly subscriptions We may, however, at any time and for any
reason decide to grant a
refund, discount or exclusive benefit to a subscriber. The amount
and terms linked to the
refund in question, and the decision to grant such a refund, is at
our sole
discretion.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your traincasa.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the traincasa.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
Your purchase is covered by a legal withdrawal clause. You may only terminate your initial purchase if your subscription has not been activated. When you accept the purchase and enter your traincasa.com account you have automatically activated your membership. To withdraw your order or purchase, you must log off the traincasa.com platform immediately after the initial purchase and avoid logging in again. Contact our customer service by e-mail to cancel your order. We will do our best to cancel your subscription and give you a refund.
5.3. I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-day trial version
of
€9.95 with a
pre-established trial duration.
When the trial period has ended, your account turns into a standard
subscription according
to our terms and conditions, to which you have agreed. This happens
unless you have
cancelled your membership before the end of the trial period. To
terminate your account,
please contact our customer service.
7.4. What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will
be made to your card.
Any information stored about you is deactivated according to our
service's GDPR policy. If
you wish to get a refund, you must not have activated or used the
service. All personal data
can be erased upon request.
2.5. Cancel your membership
You are free to cancel your subscription at any time. There is no
mandatory membership
period. If you wish to terminate your membership all you have to do
is click on the my
account tab. Once your subscription has been cancelled, no further
charges will be made to
your card. Cancellation does not, however, affect other services
and/or benefits linked to your user account for the period(s)
charged.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
After you have cancelled your membership, no further charges will be
made to your card. Keep
in mind you can always reactivate your membership or register a new
service account at any
time. Terminating your membership does not affect other enabled
services on
your traincasa.com user account for the
period that have been
charged already. Traincasa.com will send you a
notification of
cancellation to the E-mail address indicated when you opened the
account. Lost or
non-delivered receipts do not annul the validity of your request for
cancellation. This is
based solely upon the information stored in
the traincasa.com customer database.
Nevertheless, it is your sole
responsibility
as a customer to enter a valid E-mail address. It is also your
responsibility as a customer
to check for E-mails that have been redirected to your spam-folder.
Please contact customer
service if you need more information on how to prevent these types
of errors in E-mail
delivery.
Please note that for technical reasons you cannot cancel your subscription to a service within the first 24 hours after having registered the account. If you wish to terminate your membership before the aforementioned lock period, please contact customer service directly. If you choose to not cancel your membership before the end of your trial period, then your trial membership will turn into a basic membership automatically and your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €66.00 | Every 14 days |
| €33.00 | Every 7 days |
| €16.50 | Every 3 days |
4.6. Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay
€9.95 for a
3-day trial period. This amount
is non-refundable the moment you start to use our service. You may
request a refund if the
service has not been activated.
6.7. How may I contact you?
Our customer service is open 24/7 all year round and can be accessed
through e-mail, chat
and phone. We suggest that your first point of contact is via
e-mail. In case you are trying
to contact us through the chat service and have connectivity issues,
please send us an
e-mail and a customer support representative will contact you as
soon as possible.
8.8. I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login information has been sent
to the e-mail address
used when you opened the account. We recommend you check your spam
and trash folder. If you
still have trouble finding it, please contact our customer support.
Cancel Your
membership
To cancel your subscription, please enter the email address you registered with and press the cancel button.
Need More
Help?
Please start a chat. Our support team is always available.